Welcome to the 2017 InformOntario

Education and Networking Symposium Information & Registration Site




     Tuesday, May 30 and Wednesday, May 31, 2017



The George Residence and Conference Centre
(residence for George Brown College)
80 Cooperage St, Toronto, ON M5A 0J3
(in the Canary District, right next to the Distillery District)


 Map to Symposium meeting site 



thehealthline Information Network

Benefactor Sponsor -- InformCanada







The George Brown Residence was originally built for the 2015 Pam Am Games as part of the athletes' village. It is now a student resident with the conference space on the 2nd floor. All suites include 2 bedrooms (each with a double bed), a shared bathroom and small kitchen. Linens and towels provided.

PROGRAM HIGHLIGHTS (draft program as of April 30th; full program will be part of attendees registration kit)

  • Keynote Presentation by Spongelab Interactive e-learning: Boring people since 1992

As new technologies emerge, are we effectively using these tools to engage, inspire and train our staff and volunteers? The presentation will be “gamified” so the audience can interact with the speakers in novel ways. *** bring your own device (mobile/laptop) in order to experience the full spectrum of activities*** Read more here - this is going to be amazing!

  • Customer service and de-escalation for before, during and after an event
  • Working with Subject Matter Experts to improve your data
  • Inter-provincial panel - Working in French in I&R
  • What to do when you don't know what to do -- Managing Unmet Needs 
  • The Taxonomy - everything you want to know and more
  • Leading Change and Lessons Learned (part of Tuesday evening dinner event)
  • System Collaboration Tools
  • Digital Storytelling and creating Videos
  • Annual General Meeting for InformOntario (all welcome)
  • Data Quality Tools
  • and more to come!!!


(changed from Tuesday due to scheduling conflict)

Check out the big green box in the dining area!

Hosted by CIVICYork, it's Information and Referral's own "Speaker’s Corner."

Record your impressions of the Symposium, tell us about inspiring enquiry and help desk stories, brag about your I&R accomplishments, the impact of your services in your community, etc.

TUESDAY EVENING ACTIVITY (separate, ticketed event)

A buffet dinner at a Japanese sushi restaurant is a great way to cap off the first day of our Symposium. Within the Distillery District is Buko Sushi at 42 Gristmill Lane (south on Trinity to Gristmill). It is just an 8 minute walk away -----but plan for more time if you want to wander through the shops first. Dinner begins at 6:30 pm. Cash bar. The menu was designed to cater to all dietary preferences.

** Symposium FACT Sheet**

This document and other information has been emailed to all registered delegates. Additional copy can be downloaded here.


Refer to the fact sheet for details.


  •  If driving – 1 block east of Cherry St and Front St E
  • If taking public transit - The 514 Streetcar line stops right behind the building, and the 504 line stops about 150 metres away. These lines both access King station (TCC subway) directly, in 10-15 minute trips. King station is just one stop from Union/The Air Canada Centre.


  • Parking garage attached to the Residence. Fee is $22 per day accepts only coins or credit cards (NOT part of registration). Garage at corner of Cooperage and Palace.
  • City of Toronto parking lot at 373 Front St E (entrance at Trinity) - Rate $2.00 (for each half hour) or $12.00 for maximum of 4 hours
  • Metered parking spaces on streets around the Residence (pay and display); maximum of 3 hours
  • Variety of other parking options within easy walking distance.


We recognize that sometimes other obligations can impact on your attendance plans. Requests for refunds/cancelled registrations are handled on a 1-to-1 basis based on our cancellation policy (PDF document here!). All cancellations subject to a $50 registration fee.


Please forward all Symposium-related questions to - Subject Line: Question about Symposium